Mitche Graf - #2136-2

about a year ago

Right click here and select "Save As" to download this podcast.
Kids these days, am I right?  Yes, I am right.  For proof, look no further than the service industry.  More like disservice industry, am I right?  Again, the answer is yes.  Customer satisfaction ratings are down, people across the country are lamenting the modern penchant for rudeness, and businesses seem to think that memeing on Twitter is an acceptable replacement for customer-facing employees who seem to care about anything.  Mitche will not stand for this.  He even wrote an aggressively-named book about it.  Sometimes you have to be willing to put your foot down.  But in a courteous, respectful way. Customer Service is DEAD -